Refund policy

At Suvan's by Khaitan Jewels, we dedicate ourselves to ensuring that you are happy with every purchase. We understand that occasionally, a piece may not meet your expectations or fit just right. Hence, we offer a comprehensive return and refund policy.

Read ahead for detailed information on how to return or exchange your items, and the terms and conditions for refunds.

Cancellations:

  • You can cancel your order free of charge within 2 Days after placing the order.
  • However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Returns:

  • We accept return requests of undamaged jewelry within 2 Days of delivery.
  • Returned items must be in their original packaging with all tags attached.
  • Please note that some items, such as custom-made pieces or engraved jewelry, may not be eligible for return. These exceptions will be noted on the product page.

Damaged or Incorrect Items:

  • In case you receive a damaged or defective item, please report the issue to our Customer Service team within 2 days of receipt of the products. You can reach us at khaitanjewels@gmail.com or +91 9712763989

     if you have any questions about this policy.

  • Please note that we will be happy to assist you once we have verified the damage or defect ourselves. This verification process may involve requesting pictures of the damage or a brief description of the defect.

Once the damage or defect is confirmed, we will arrange for the return of the item and offer you one of the following options:

  • A full refund, including any original shipping costs.
  • A replacement item (subject to availability).

We recommend taking pictures of the damaged or defective items upon receipt for your reference and to expedite the verification process.

Refunds:

  • Once your return is received and inspected, we will send you a confirmation email.
  • Your refund will be processed within 9-15 business days and credited to the original payment method used for your purchase.
  • Please note that shipping costs will not be refunded unless the return is due to a damaged or incorrect item.

Additional Information:

We recommend you carefully review the product description and specifications before making a purchase. For your reference, high-quality pictures and detailed descriptions are provided on each product page.

By placing an order with Suvan's by Khaitan Jewels, we acknowledge that you have read and understood this Return, Cancellation & Refund Policy.